Teller Supervisor

At Northwoods Bank of Minnesota, we're more than just a community bank—we're a cornerstone of our community! We pride ourselves on creating a supportive and inclusive environment for both our customers and our team. If you’re passionate about banking and leading a dynamic team, we’d love to hear from you!

Position Overview:

We are seeking an experienced and enthusiastic Teller Supervisor to join our team. As a Teller Supervisor, you will oversee the day-to-day operations of our teller line, ensuring exceptional service for our customers while fostering a positive work environment. You will play a critical role in managing and developing a team of tellers, driving operational efficiency, and upholding our commitment to service excellence.

Key Responsibilities:

• Team Leadership: Supervise, train, and mentor a team of tellers, ensuring they provide outstanding customer service and adhere to bank policies and procedures.
• Customer Service: Address complex customer inquiries and resolve issues with professionalism and efficiency. Promote a customer-centric approach throughout the teller line.
• Operational Oversight: Monitor and manage teller activities, including cash handling, transaction processing, and balancing of cash drawers. Ensure compliance with all regulatory and security procedures.
• Performance Management: Conduct regular performance evaluations, provide constructive feedback, and implement training initiatives to enhance teller skills and productivity.
• Reporting & Analysis: Prepare and review operational reports, identify trends or issues, and implement strategies to improve efficiency and service quality. Assist in facilitating internal and external audits.
• Collaboration: Work closely with management to support Bank goals, drive sales initiatives, and contribute to overall Bank success.

Qualifications:

• High school diploma or equivalent; associate’s degree or higher preferred.
• Minimum of 2 years of experience in a banking or financial services role, with at least 1 year in a supervisory leadership capacity.
• Strong knowledge of banking operations, policies, and procedures.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to handle complex customer issues and resolve them effectively.
• Proficiency in banking software and Microsoft Office Suite.

Why Join Us?

• Community Impact: Be a part of a team that values and supports local businesses and individuals.
• Career Growth: We offer opportunities for professional development and career advancement within our growing organization.
• Supportive Culture: Enjoy a collaborative and positive work environment where your contributions are valued and recognized.
• Competitive Benefits: We offer a comprehensive benefits package, including health insurance, dental and vision insurance, retirement plans, paid time off, continuing education and more.

If you’re ready to lead a talented team and make a meaningful impact in our community, apply today!

Northwoods Bank of Minnesota is an equal opportunity and veteran-friendly employer. We encourage qualified women, minorities, individuals with disabilities, and veterans to apply.